FAQ
A: We are a manufacturer and exporter with integrated production and sales. Our parent company, Chongqing Zixu Machine Works, handles product R&D and manufacturing, owning an in-house factory of 5,000㎡ in Beibei, Chongqing. Our wholly-owned subsidiary, Chongqing Chuke Intelligent Machinery & Equipment Co., Ltd., is responsible for international market development and overseas after-sales service. From core components to complete machines, everything is produced in our own factory — we are not a trading company.
A: We have been dedicated to the marking and identification industry since 2006, with nearly 20 years of R&D and manufacturing experience. Our marking pins reach an annual production and sales volume of over 50,000 sets. We hold more than 50% of the domestic market share and over 35% of the global market share, with products exported to more than 180 countries and regions.
A: Three key strengths: ① Control systems and marking pins are developed and produced in-house (no dependence on third-party suppliers, giving us full control over quality and iteration); ② Full-process coverage — pneumatic/electric dot peen marking, scribe marking, and laser marking/cleaning/welding are all available from one source; ③ Deep industry partnerships — strategic cooperation with leading laser component manufacturers such as JPT, Raycus and Maxphotonics, ensuring we are the first to adopt advanced technologies.
A: Zixu holds CE, FDA and CCC certifications; Chuke holds ISO, CE, FDA and RoHS certifications. Both companies are National High-tech Enterprises and Chongqing “Specialized and Innovative” Enterprises, with more than 80 patents. Certificate copies are available for verification upon request.
A: We cover the full spectrum of marking applications — pneumatic/electric dot peen marking machines (including purpose-built models such as horizontal flange marking machines), scribe marking machines, laser marking machines (handheld fiber 20W/30W/50W, UV, CO₂, MOPA; including desktop semi-enclosed/fully-enclosed models, production-line integrated models, rotary flange models, portable VIN-chassis-specific models, battery-powered series, 50+ models in total), as well as laser cleaning machines and laser welding machines.
A: We offer three ways to help: ① Send us photos of your workpiece, material and marking requirements (content/depth/cycle time) — our engineers will provide free model-selection advice; ② Free sample marking test — we operate one of the most complete process laboratories in Southwest China; send samples or watch a live video demo; ③ Reference proven industry cases (flanges, automotive parts, hardware, kitchen & sanitary ware, etc.).
A: Yes. As a factory-direct supplier, we support purpose-built customization for specific industries (marking area, clamping fixtures/tooling, machine frame structure and production-line integration interfaces can all be designed to order). We also offer OEM/ODM services (already producing for brands in India, Europe and the U.S.) as well as appearance/logo customization.
A: Every machine goes through a complete six-step production process: solution design → raw material cutting → CNC machining → mechanical assembly → machine-by-machine testing → packaging and delivery. Our in-house process laboratory also performs verification tests on the actual marking results.
A: Standard models usually ship quickly (available for production scheduling from stock); customized/integrated models depend on the complexity of the solution. We provide a clear production schedule and delivery commitment when you place your order.
A: We serve 10+ industries including automotive & motorcycle parts, valves and flanges, new energy, electronics manufacturing, aerospace, construction machinery, pharmaceutical & food, and hardware. Our customers include leading enterprises in the energy and automotive sectors as well as multiple overseas brands (including real delivered projects such as a flange marking project in Argentina — case documents available on request).
A: The complete machine carries a 1-year warranty (under normal use), and core consumable parts (such as marking pins) are supplied on a long-term basis. Services include: remote video installation guidance, operator training, English manuals and software support, remote fault diagnosis and spare-parts express delivery, all handled by Chuke’s dedicated international after-sales team.
A: We provide: English/multi-language operation manuals, video tutorials and remote online training. Our in-house systems such as the T9 controller feature a simple, user-friendly interface with one-click file recall, so operators typically become proficient within 1–2 days.
